Posts Tagged ‘Network Solutions’

Domain Registrar Complaint

August 29, 2009

Several of my domains are with a domain reseller who hasn’t renewed their site’s security certificate.

Consequently, I haven’t been able to renew my domains online and the regsistrar won’t return my phone calls, emails or respond to a trouble ticket I submitted several weeks ago.

As it turns out, the “registrar” who isn’t allowing me to renew my domains is actually a reseller for Tucows.

I submitted a complaint today to ICANN about the registrar.

ICANN Complaint Form

ICANN Complaint Form

I also contacted Tucows “customer service” to see what their procedures are for remedying problems like mine caused by their customers.

In an auto response email, Tucows said they would get back to me with 24 hours.

I am looking forward to seeing how my domain renewal problem will be resolved to my satisfaction.

Correction 09-01-09: After several email conversations with the proactive staff from Tucows, it was determined my domain registrar SRS Renewals is an affiliate of Network Solutions not Tucows. Tucows has several resellers with similarly spelled names with SRS in their title. Thanks to Bill Sweetman from Tucows for all of his efforts to try solving a problem that wasn’t ultimately his problem to solve.

SRS Renewals?

August 19, 2009

When I first registered a handful of domains with SRS Renewals seven years ago, the domain registrar business hadn’t matured and I wasn’t sure which company was going to become the leader.

Not that I thought SRS Renewals was going to become the leading registrar, but at that particular point in time they appeared to have their act together better than any of the alternatives and they offered registrations for less than half what Network Solutions did.

Because 99% of my domains are registered through other registrars, I don’t see as many renewal notices from SRS Renewals as I do from the domain registrars.

Apparently, I missed a renewal notice for one of my domains recently.

My SRSRenewals registered domain has since gone AWOL.

Normally, this wouldn’t pose a problem unless of course the domain registrar (SRS Renewals) didn’t answer their phone, return emails or respond to their “Customer Support Tickets”.

Such is the case at the moment with SRS Renewals.

I thought about moving my remaining domains from their clutches a couple times over the last several years but each time I did, it proved to be a hassle.

How many red flags do customers need to see before they lose confidence and trust in a vendor before they jump ship?

SRS Renewals

SRS Renewals

If I don’t get a call back from SRS Renewals about my domain that has went into redemption within 24 hours – I will consider this their final red flag.

Redemption Period

Redemption Period