Archive for the ‘Domain Registrar Complaint’ Category

Domain Registrar Complaint

August 29, 2009

Several of my domains are with a domain reseller who hasn’t renewed their site’s security certificate.

Consequently, I haven’t been able to renew my domains online and the regsistrar won’t return my phone calls, emails or respond to a trouble ticket I submitted several weeks ago.

As it turns out, the “registrar” who isn’t allowing me to renew my domains is actually a reseller for Tucows.

I submitted a complaint today to ICANN about the registrar.

ICANN Complaint Form

ICANN Complaint Form

I also contacted Tucows “customer service” to see what their procedures are for remedying problems like mine caused by their customers.

In an auto response email, Tucows said they would get back to me with 24 hours.

I am looking forward to seeing how my domain renewal problem will be resolved to my satisfaction.

Correction 09-01-09: After several email conversations with the proactive staff from Tucows, it was determined my domain registrar SRS Renewals is an affiliate of Network Solutions not Tucows. Tucows has several resellers with similarly spelled names with SRS in their title. Thanks to Bill Sweetman from Tucows for all of his efforts to try solving a problem that wasn’t ultimately his problem to solve.