Domain Registrar Complaint

Several of my domains are with a domain reseller who hasn’t renewed their site’s security certificate.

Consequently, I haven’t been able to renew my domains online and the regsistrar won’t return my phone calls, emails or respond to a trouble ticket I submitted several weeks ago.

As it turns out, the “registrar” who isn’t allowing me to renew my domains is actually a reseller for Tucows.

I submitted a complaint today to ICANN about the registrar.

ICANN Complaint Form

ICANN Complaint Form

I also contacted Tucows “customer service” to see what their procedures are for remedying problems like mine caused by their customers.

In an auto response email, Tucows said they would get back to me with 24 hours.

I am looking forward to seeing how my domain renewal problem will be resolved to my satisfaction.

Correction 09-01-09: After several email conversations with the proactive staff from Tucows, it was determined my domain registrar SRS Renewals is an affiliate of Network Solutions not Tucows. Tucows has several resellers with similarly spelled names with SRS in their title. Thanks to Bill Sweetman from Tucows for all of his efforts to try solving a problem that wasn’t ultimately his problem to solve.

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One Response to “Domain Registrar Complaint”

  1. Bill Sweetman Says:

    Hi Tim,

    I work for Tucows and would be glad to look into this domain renewal issue. I recommend that you email me directly (bsweetman [at] tucows.com) with a *list* of all the domain names that you are concerned about. If the domain names are still available for renewal or rescue, my team will get them reinstated and under your control once again.

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