Posts Tagged ‘Red Flag’

SRS Renewals?

August 19, 2009

When I first registered a handful of domains with SRS Renewals seven years ago, the domain registrar business hadn’t matured and I wasn’t sure which company was going to become the leader.

Not that I thought SRS Renewals was going to become the leading registrar, but at that particular point in time they appeared to have their act together better than any of the alternatives and they offered registrations for less than half what Network Solutions did.

Because 99% of my domains are registered through other registrars, I don’t see as many renewal notices from SRS Renewals as I do from the domain registrars.

Apparently, I missed a renewal notice for one of my domains recently.

My SRSRenewals registered domain has since gone AWOL.

Normally, this wouldn’t pose a problem unless of course the domain registrar (SRS Renewals) didn’t answer their phone, return emails or respond to their “Customer Support Tickets”.

Such is the case at the moment with SRS Renewals.

I thought about moving my remaining domains from their clutches a couple times over the last several years but each time I did, it proved to be a hassle.

How many red flags do customers need to see before they lose confidence and trust in a vendor before they jump ship?

SRS Renewals

SRS Renewals

If I don’t get a call back from SRS Renewals about my domain that has went into redemption within 24 hours – I will consider this their final red flag.

Redemption Period

Redemption Period

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