I called the Google Adwords support telephone number recently to try and get some answers regarding the renewal of my Google Advertising Professional certificate.
I called Google ( 1-866-2Google) because I couldn’t locate the link for signing up for the Advertising Professionals exam within My Client Center.
After the call, I received by email the first Google Adwords related “Support Interaction Feedback” survey I can recall getting after having called Adwords support.
I was pleased to learn Google cares enough about what their customers think that they now go so far as to ask us what type of experience we had with Adwords.
Such was not always the case.
The Adwords Support email:
Thank you for contacting us about your query 544910863.
We are eager to hear about your AdWords experience.
Please take a minute to answer this short survey about your satisfaction
with AdWords support:
We value your thoughts.
The Google AdWords team
* Find out more about GoogleRatings.com at ….
Please note that this survey is confidential.
What is GoogleRatings.com?
GoogleRatings.com is a domain used by Google for conducting customer and user surveys. We rely on feedback collected through these surveys to improve our products.
The Google Adwords support survey asks six simple yet powerful customer service questions:
Was the advice or information you received –
Timely, Specific, Easy to understand, Respectful, Relevant and Complete?
Coincidentally, my upcoming book addresses six similar communication metrics.