Archive for the ‘Google Voice’ Category

Help Improve Google Voice Transcription Quality

December 10, 2009

Google Voice automatically transcribes voicemail messages so Google Voice users can get a sense of what messages are about without needing to listen to them. The automated process sometimes works great, sometimes not so well.

According to the Google Voice blog:

Google Voice automatically transcribes voicemail messages so you can get a sense of what messages are about without needing to listen to them. The automated process sometimes works great, sometimes not so well.

And this is where you can help by “donating” some of your voicemail messages. Until now, the only feedback you could give was to let us know if the quality of the transcript was good enough to be useful or not, by checking the corresponding box next to the message. You can now go one step further by letting us figure out why it was good or bad. When you rate a transcript, you will be asked whether you would like to donate the message. You have three options:

Google Voice Transcription Quality

Google Voice Transcription Quality

Messages donated to Google may be listened to, manually transcribed and/or used to gauge transcription improvements over time, but will never be made public or used for any other purpose than improving the transcription quality.

My experience with Google Voice transcriptions has been surprisingly accurate compared to the other voice to text transcription services I have tried.

I have donated the transcript below to help Google Voice improve its transcription accuracy.

Google Voice Transcript Donation

Google Voice Transcript Donation

Adding a Name to Google Voice Numbers

September 24, 2009

Today I noticed I could append voice mail messages left in my Google Voice mail account by clicking on the speaker icon next to the message sender’s number.

Google Voice Number Recognition

Google Voice Number Recognition

Clicking the add link opens a text box to type in a name for the phone number.

Add Name to Number

Add Name to Number

Pressing Create/Add saves the “Name” entered for identifying all future voice mail or text messages originating from the same telephone number.

Google Voice to Text Translation

September 11, 2009

I have had my Google Voice account for several months now and really enjoy its web based user interface.

When I receive voice mails in my Google Voice account, notices are also automatically sent to my Gmail account.

Google Voice Message in Gmail

Google Voice Message in Gmail

Accompanying each Google Voice email is a voice to text translation of the message in addition to the actual message.

Voicemail messages can also be downloaded to a computer through the “More” menu within the Google Voice dashboard.

Google Voice to Text Translation

Google Voice to Text Translation

The Google Voice message files are exported as MP3 files which in turn can then be imported into applications like iTunes for playback.

Updating Google Local Business Center Information

August 5, 2009

Today I learned updating your Google Local Business Center account details and submitting them causes the account to lose access to Google’s Local Business Center listing performance data.

Before Google Local Business Center Changes

Before Google Local Business Center Changes

As you can see above, the initial account login provides Impressions and Actions data.

However, after I submitted a mobile telephone number change to include my Google Voice number, the top level data and the underlying Analytics all but disappeared.

After Local Business Center Changes

After Local Business Center Changes