Dusk At The Lake

As the sun sets…

Dusk At The Lake

Dusk At The Lake

Brand Zeitgeist: Using Google Auto Suggest As A Brand Sentiment Tool

To get an idea what any particular brand’s zeitgeist is, type the brand into a Google search box with auto suggest enabled.

Brand Sentiment Tool

Brand Sentiment Tool

You will need to launch a fresh browser app that hasn’t been used before, otherwise Google’s auto suggest feature will blend your previous related search queries into their suggestions.

Google updates its auto suggest regularly to provide searchers with the latest most relevant search suggestions.

The following search query for BP illustrates their brand’s zeitgeist as the BP Deepwater Horizon oil well continues to spew millions of barrels of oil into the Gulf of Mexico.

Google Auto Suggest Brand Sentiment Tool

Brand Zeitgeist: Google Auto Suggest Brand Sentiment Tool

Word of Mouth: What Causes It?

After thinking about what causes word of mouth to occur, I have concluded word of mouth about a company its products or services being is caused by either a positive experience or a negative experience.

I believe people will go to greater lengths to disparage a company they feel they were wronged by than they will to tout a company who exceeded their expectations.